Factory trained John Deere technicians, shop and field service, in-season priority, and self-repair resources. Request service or an estimate at your local TRULAND store.
Submit a service request or estimate request through our site, or call the store nearest you directly. Have your model, serial number, engine hours, a description of the symptom, when it started, and any codes shown on the display. If a code appeared and you cleared it, mention that as well, because the pattern of when a fault shows up is often more useful for diagnosis than the code by itself. Each of our 18 store locations runs its own service department and takes work directly.
Every TRULAND store runs its own service department, and each one takes work directly. You can submit a service request or ask for an estimate through our site, or call the store nearest you. Either way, the same information moves the job along faster: model, serial number, engine hours, what the machine is doing, when it started doing it, and any codes on the display. If the machine threw a code and you cleared it, tell us that too. The pattern of when a fault appears is often more useful than the code itself.
If you want an estimate before committing, say so up front. On a known job with a defined scope, a service writer can usually give you a reasonable range on the phone. On a diagnostic job, an honest answer is that we quote after we find the problem, because quoting a repair before diagnosis is guessing with your money. We would rather tell you what the diagnostic will cost and then quote the repair against something real.
During planting and harvest, service departments across this region run at capacity. That is not a scheduling failure, it is what the season looks like. What we can do is triage honestly. A machine that is stopped in the field during a narrow window gets treated differently than a machine that is inconvenient but running, and different again from a job that can reasonably wait until things slow down.
The most useful thing you can do is call early. A noise that has been getting worse for three days is a much better phone call at the start than after the machine quits. Early calls buy options: parts can be sourced ahead, a technician can be routed on a run already going your direction, and sometimes we can talk you through a check that keeps you moving until the real repair is scheduled.
It also helps to be clear about the actual constraint. Telling us you have 300 acres left and rain coming Thursday is more useful than telling us it is urgent. Urgency is relative in October. A deadline is something we can schedule against.
Some work belongs in the shop. Anything requiring the machine split, major hydraulic or driveline work, engine internals, precise measurement, press work, or a controlled clean environment is faster, safer and usually cheaper on a shop floor with the right tooling, lifts and lighting. Shop work also gives a technician the ability to walk away from a stuck bolt for ten minutes and come back with the right tool instead of improvising in a field.
Other work belongs in the field, and sending a machine to town for it makes no sense. Diagnostics, sensor and harness faults, hydraulic hose failures, adjustments, calibrations, precision ag setup, monitor and receiver issues, and plenty of in-season repairs are handled on site.
The judgment call in the middle is where a conversation helps. Sometimes the right answer is a field visit to diagnose and stabilize, followed by shop time after the season for the permanent fix. Tell your service department what the machine has to do between now and the end of the season, and that usually decides it. Transport is a real cost and a real risk, and it should be part of the math rather than an afterthought.
Our service departments are staffed with factory trained John Deere technicians. What that means in practice is training on current systems, access to John Deere technical documentation and diagnostic software, and a direct path to John Deere technical support when a problem does not match anything in the book.
That path matters more than it used to. A modern tractor, combine or sprayer is a networked machine. Controllers talk to each other, and a fault in one place presents as a symptom somewhere else. Diagnosing that by trial and part swapping is expensive. Diagnosing it with the right software, the service history, and the ability to escalate to John Deere is how you avoid replacing three components to fix one problem.
It also means the machine goes back to specification. Torque values, calibration procedures, software levels and update requirements are documented for a reason, and skipping them is how a repair turns into a repeat visit.
Plenty of our customers turn their own wrenches, and we support that. John Deere provides a set of self-repair resources and we can help you get set up with them.
Service ADVISOR gives access to diagnostic and repair information for John Deere machines, including procedures, specifications and troubleshooting. Operator manuals cover maintenance intervals, adjustments and specifications and are worth reading before a problem rather than during one. John Deere Operations Center Pro Service lets you share machine data with your dealer so we can see alerts and machine information remotely, which often shortens or eliminates a trip. Expert Alerts flag developing issues on connected machines before they become failures. Equipment Mobile puts machine information, manuals and parts lookup on your phone in the shop or the field. And you have access to parts, which is the foundation of all of it.
If you are not sure which of these fits how you work, call the store or the Precision Ag Support Center at (260) 296-2391 and ask. There is no downside to a customer who can diagnose their own machine. It makes the calls we do get faster and more accurate.
If you already know something is wrong, winter is when to fix it. The reasons are not complicated. Shop schedules have room, so your machine is not waiting behind six others. Parts lead times are normal instead of stretched by regional demand. A technician can take the time to find the underlying cause rather than the fastest path back to running. And the failure happens in a heated shop instead of in a field with a forecast closing in.
The cost comparison is not close. A bearing replaced on a bench in January is a scheduled expense. The same bearing failing at harvest can take out a shaft, a housing and half a day, and the machine downtime is usually larger than the repair. Nobody adds up what a stopped combine costs per hour until they are standing next to one.
Off-season is also when to run pre-season inspections. Our stores offer inspection programs across the major equipment classes, and an inspection in the off-season gives you a parts list and a repair plan with time to act on both. Contact your local TRULAND store to schedule service, request an estimate, or get on the inspection schedule before the calendar tightens up.
External sources are provided for reference. For anything specific to your machine or your operation, call the store nearest you.
Submit a service request or estimate request through our site, or call the store nearest you directly. Have your model, serial number, engine hours, a description of the symptom, when it started, and any codes shown on the display. If a code appeared and you cleared it, mention that as well, because the pattern of when a fault shows up is often more useful for diagnosis than the code by itself. Each of our 18 store locations runs its own service department and takes work directly.
Both. Diagnostics, sensor and harness faults, hose failures, adjustments, calibrations, precision ag setup and many in-season repairs are handled in the field. Work that requires splitting the machine, engine internals, major hydraulic or driveline repair, press work or precise measurement is faster and safer in the shop. Tell your service department what the machine has to do between now and the end of the season and that usually settles which approach makes sense.
Yes, and you should ask. On a job with a known scope, a service writer can often give you a reasonable range over the phone. On a diagnostic job, we quote the repair after we find the cause, because quoting before diagnosis is guessing with your money. In that case we will tell you what the diagnostic itself will cost, then price the repair against something real. Ask for the estimate up front so nobody is surprised.
In season, service departments across this region run at capacity, so we triage. A machine stopped in the field during a narrow window is handled differently than one that is running but annoying. The single best thing you can do is call early. A noise that has been building for three days is a much better call before the machine quits, because it lets us source parts ahead and route a technician efficiently. Be specific about your actual deadline.
Service ADVISOR provides diagnostic and repair information including procedures and specifications. Operator manuals cover maintenance intervals and adjustments. John Deere Operations Center Pro Service lets you share machine data with your dealer so alerts can be reviewed remotely. Expert Alerts flag developing issues on connected machines. Equipment Mobile puts machine information, manuals and parts lookup on your phone. And you have access to parts. Call your store or the Precision Ag Support Center at (260) 296-2391 for help getting set up.
Yes. Our service departments are staffed with factory trained John Deere technicians, with training on current systems, access to John Deere technical documentation and diagnostic software, and an escalation path to John Deere technical support. On modern machines where controllers are networked together, a fault in one place often shows up as a symptom somewhere else, and that combination is what keeps a repair from turning into replacing three parts to fix one problem.
Because everything about the job is easier. Shop schedules have room, parts lead times are normal rather than stretched by regional demand, and a technician has time to find the underlying cause instead of the fastest path back to running. A bearing replaced on a bench in January is a scheduled expense. The same bearing failing during harvest can take a shaft and a housing with it, plus the downtime, which is usually the larger number.
Yes. Alongside ag equipment, our service and repair covers skid steers, compact track loaders, compact wheel loaders and compact excavators, plus turf equipment including walk-behind equipment, lawn tractors, 2WD and 4WD Gators, residential and commercial zero-turn mowers, small and large frame garden tractors, sub-compact tractors and compact tractors. Call your local store to check what its service department handles and to get on the schedule.
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